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January 12, 2021

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Buy FIRE - Pricing & Versions

Listed below are pricing details for the different versions of FIRE.

For further details on any of the information provided here please contact us.

We make every effort to make the Pricing of FIRE clear and predictable, both during the initial implementation and for on-going charges. We believe that surprising our customers with invoices makes them angry and unhappy, and that's less profitable for everybody. So, the outline of charges presented on this page is what you can realistically expect.

Finally, and strangely enough, we're often challenged on why our prices are so much lower than our competitors. It's not that you're getting less, it just we're doing it better. For more details, please refer to our why we cost less section.

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Pricing | Included in Initial Cost | Included in Monthly Cost | Not Included

Pricing

Professional

Small Business

Mobile

One Time Cost

$5,000

$5,000

$500

* One time cost is due upon contract approval.

Monthly Cost

$1,950

per
50 Field Employees

$1,400

per
25 Field Employees

$75

per
User

* Monthly costs start one month after contract approval.

Number of Office users*

unlimited

unlimited

As per above monthly user

* Office users are people using FIRE Online (web based) to review, approve, invoice, report, maintain data, etc.

Modules*

    Bid
    Asset & Inventory
    Dispatch
    PO
    Data Processing
    Incident
    Rental**

Included

Included

$3000 each addn'l + $100 each added to monthly

* Additional configuration or consulting costs may be applicable per module
** Rental Module includes Asset, Inventory & PO Modules

Enhanced Reporting - Crystal

Includes fully integrated Crystal Reports Enterprise system plus suite of pre-built reports

$500 one time

plus

$100 / month

$500 one time

plus

$100 / month

$500 one time

plus

$100 / month

* Custom Crytsal Reports are additional cost, as per quote per client; you can also build your own reports if licensed with the appropriate Crystal builder software.
** Also includes scheduled / emailed reporting capabilities

Support Contract

(on-call help, training, consulting beyond included in monthly)

10 hour block - $1,200
20 hour block - $2,200
50 hour block - $5,000

Included in One Time Cost

Professional

Small Business

Mobile

Server

Provided, setup and hosted in top tier Data Center
-OR-
$5,000 Installed and Handed Over to you for installation on your site

Provided, setup and hosted in top tier Data Center

Provided, setup and hosted in top tier Data Center

Standard Setup*

Included

Included

Included

* Includes 24 hours of work towards Branding (your logo, address, etc.), Standard customizations (mandatory fields, etc.), Documentation including help file additions for customizations

Custom Reports*

75 hrs of Programming

25 hrs of Programming

Must be Purchased

* Custom Reports are tailor made reports as defined by you. Examples include reports for payment of employees, specific revenue breakdown, etc. Please see above for optional Enhanced Reporting - Crystal capability.
** This allocation is often used for creation of custom Compensation / Field Bonus report.

Accounting System Integration*

Quoted

12 hrs of Programming

Must be Purchased

* Examples include integration into SAP, Oracle, Microsoft Dynamics products (Navision, Great Plains, etc.), Quickbooks, Simply Accounting, etc.

Help / Training*

36 hrs

24 hrs

Must be Purchased

* Help training Expert Users, Admins, and with import of your Data. (Price Book, Customer List, Personnel List). Travel and accommodation costs may apply.

Included in Monthly Cost

Professional

Small Business

Mobile

Software Upgrades*

Included

Included

Included

* Includes all major and minor upgrades, released bi-annually

Server Support*

Included if hosted by FIRE

Included if hosted by FIRE

Included if hosted by FIRE

* Includes daily backups, ongoing maintenance including applicable hardware upgrades and fail-over support

User Support*

60 hrs / year

30 hrs / year

5 hrs / year

* User support is typically routed through your IT department or support staff
** Standard support is based upon 8am to 5pm, Monday to Friday, Mountain Standard Time;
*** Unused hours can NOT be pooled if not used each month

Programming*

40 hrs / year

20 hrs / year

Must be Purchased

* "Tweaks" to system - these are to make any of the limited amount of changes which you can not do yourself; e.g., changes to the Accounting/ERP system export format
** Unused hours can NOT be pooled if not used each month

NOT Included

Field Hardware

FIRE provides the software and server to run your business, the cost of our software does not include the cost of any field laptops, printers or remote internet connection. For our list of Recommended Laptops & Hardware, click here

Additional Customizations

The pricing outlined above does include all of the customizations expected to allow you to have a fully functioning FIRE system. However, some clients may want items such as more complex integrations into their accounting systems, ties into other data portals, more customizations to reports, or even brand new functionality designed for them. In this case the FIRE team will review your needs and provide specification documents including time and cost estimates. But rest assured, this will only be after it has been made abundantly clear that some aspect of work will incur additional billing, and then only if you agree to all estimates and times.

ADP / DO2 Integration

Although all of the baseline work has been completed to fully integrate the ADP/DO2 system into FIRE, thus allowing faster and effortless invoicing to clients like Encana, Cenovus and others, there is a one time setup cost, as well as per document charges that apply. For more information, please contact us.

Your Time

We have proven over again that FIRE saves time. But, it is important to know that it takes some of your time to implement the system. Below is an estimate of the kind of time you should expect to you and your staff dedicate for a smooth implementation, spread over two months + timeframe:

1 week (40 hrs) - initial training and data entry with admin people
8 hours - review with admin person after data entry
4 hours - first training session for "expert users" field & office employees
2 hours each session by your "expert users" to other staff
8 hours - business analysis, reports review & training with top Management
12 hours - business analysis, data entry, report review & training with Accounting department
16 hours - business analysis, data entry, report review & training with Payroll department

Please note it is

strongly recommended

you identify one of

your employees as a "Project Manager"

during the initial implementation phase of at least two months.

When this person is defined and available, you are almost guaranteed to get more out of your FIRE system, resulting in your company being more profitable.

Regardless of how dedicated and how much training and support our FIRE group provides, it's worth the investment to have the knowledge and focus of what your company needs being driven by one of your own employees.

For more details, please refer to our How to Implement page.

Liability and Damages

Claero Solutions total liability to you for all damages from any cause whatsoever will be limited to the amount paid by you for the six months of service immediately preceding the date which, as determined by a court of competent jurisdiction, you were harmed by your use of the service or product. More details are available upon request, and are included in the documentation provided with FIRE systems.

Why we cost less

And before you ask ... Yes, we have considered just raising our prices.

Arguably we offer the best feature set in the business, the full suite of implementation, support and ongoing consulting to our clients, upgrades are included in monthly costs, and we have some of the best reporting options and long term plans in the business. So why don't we just raise our prices and put to rest any "it's too good to be true" questions?

Fundamentally we never want to be questioned by any of our clients, any size, at any time whether FIRE is making their company more profitable, all in.

So we'll continue to provide excellent value, and work our hardest to keep our best reference and resource of all happy: You - our client.

In this vein, below are listed some concrete ways we've worked to make FIRE the best value product in the business.

Reduce Licensing Costs

The traditional software world using technologies like Microsoft and Oracle involve substantial licensing costs to install the server and database, before any programming or data storage has even begun. These costs can be very large and scale up quickly.

Within the past decade however this model has been turned on it's ear by Open Source systems, which typically incur no licensing costs at all. Over the past decade the maturity of Open Source systems in terms of functionality, security and stability has resulted in Open Source technology actually dominating market share, with companies such as IBM, Google and even the banking sector adopting it.

For more information, refer to our About Open Source section.

Therefore before FIRE staff had even written a line of programming code, our operational costs were substantially lower. This strategic decisions has paid huge dividends to our product both in terms of price and performance. And since the migration of one technology to another can be a monumental task, we are able to offer this advantage where other may simply not be able to easily change their technology dependencies.

Single Version of Program

Another fundamental strategic decision made by the FIRE team from the start was that we would not strand our customers on old software versions.

The driving factor for this decision was initially customer service based. We had been involved in SAP and other ERP and database systems where the cost for the next upgrade was often more than the initial implementation, and incredibly disruptive. So we vowed not to put our clients though that pain. All our clients would have the latest version, and access to all features if desired.

This decision also had the added benefit of significantly reducing internal costs for FIRE. The FIRE group is always able to concentrate on the latest version for programming, training implementations and support. This substantially reduces internal costs as we don't have to duplicate resources, be it hardware, software, staff or support material for every version "in the wild". These savings we can pass on to our customers.

Implementation Times / Customizability

The more time spend implementing, the more time spent not saving our clients time and money. But this also translates into more time that FIRE staff is not spending on new features, or other more profitable work.

Since FIRE pricing is based on a single price for a defined set of deliverables, the more time we spend working on an implementation, the less profitable.

However, it is critical to client satisfaction that implementations are smooth and comprehensive.

Therefore the FIRE team has spent a great deal of time refining both our process and our systems to allow for through and successful implementation, but also fast.

In this way both your company and the FIRE system becomes more profitable.

Product Maturity

FIRE has been a commercial product since early 2004, and with that maturity, done correctly, comes the experience and code base that means we are not always re-inventing the same wheel.

Although every one of our customers has their own needs, we have been able to refine the system over time to allow for these changes through simple configuration changes, or more often put the control in your hands. And not to charge you to re-write much of the same code, or understand the business needs over and over again.

Channel / VAR Costs

Although the FIRE team relies on our partners for introductions, help with Accounting and other third-party integrations, our VARs do not re-sell or mark up our prices. The FIRE team, or people managed directly by them are always the ones responsible for implementations, custom reports and any configuration changes.

That means works is done in the most efficient manner with the experience to know how it will affect your system and your business. And our prices are not being marked up through various resellers or integrators.

Business Philosophy

As a fundamental philosophy FIRE is a privately run company, in it for the long term. That means we are accountable to our customers for long term profitability, and not to investors for short term returns.

We strongly believe that the best way to make our company the best in the industry, is to help make your company the best in the industry.