Scenario 1 : Remote Oilfield Service

Situation:

An Oilfield Services company has over two hundred field workers based out of various Districts worldwide, in addition to Head Office and country based management, administration, sales and operations staff. Field invoices are generated by each employee daily, typically based on a dispatch and often requiring client or job specific pricing. A client signature is required daily, and all paperwork needs to be routed to the District for review, approval and routing to Head Office for billing. An impressive array of other forms are also required to be completed daily including safety sheets, operational forms, asset failure and job incident forms, customer feedback forms, etc.

The amount of time spent correcting, approving, routing and re-entering all of the paperwork into the various spreadsheets, accounting and payroll systems, reporting and third-party software tools is huge. Then there is the subsequent workload required to create the monthly payroll, revenue, incident, asset utilization and revenue reports. In addition pricing errors or omissions are common, and it's a huge challenge to standardize on any one reporting method so that reports are useful.

Solution:

FIRE Professional and Field Laptops w/ aircards, Printers & Scanners.

Using FIRE Unplugged (the offline component of FIRE) field employees create tickets while on location. These tickets include all charges based on the pricebook, any client quote, or regional pricing which is applied automatically. The tickets can also be created from pre-existing Dispatches. The client signs / approves the ticket at the end of the day at which point it is uploaded to FIRE Online by the field supervisor before they leave the location. The ticket is then automatically routed to the appropriate people for approval, then exported to the accounting system and sent to the client for payment.

Each ticket includes the forms to track all other information such as safety sheets, operational forms, asset failures, etc. This information is also available within FIRE Online after uploading by the field supervisor upon job completion. This means not only is all the data is available immediately, but FIRE Online can sent out emails and notifications, and have reports available on any of the field information before the field supervisor has even left location.

Finally, the amount each employee is paid for field bonus is calculated automatically by the Compensation report, all stats for Asset and Job Failures is available is reports and follow-up actions can be logged and audited, asset utilization and even asset status is available immediately, and it all required less work, less time, and no re-entry to accomplish.

Cost:

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Scenario 2 : Helicopter Transport

Situation:

A helicopter company with fifteen pilots flies corporate customers to remote locations. However, the company spends a lot of time chasing down client invoices because often the client signature is missing, or any changes to the plan, waiting time or fuel costs have not be captured or approved.

From a customer service and preparedness perspective, pilots would also like to know who will be on their aircraft, and tie it into a dispatch system where they know as far ahead of time as possible. Finally, the company would like the customers to fill out a survey ideally before they leave the helicopter for the day.

Solution:

FIRE Small Business implementation where pilots are provided with a Netbook device. Pilots view all dispatches on their device that were created in FIRE Online by central dispatch -- they can review all details, directions, client contact details; and dispatch changes are available to them instantly. The pilot completes the remaining fields after opening the dispatch, selects / enters the appropriate charges and notes, then submits the completed ticket before flying to the next location. A client signature can also be captured on the touch screen of the Netbook, and optionally a print can be created if the pilot has a printer onboard; otherwise the client can immediately get an email with a PDF attachment of their bill.

In addition, the Netbook can be handed to the client while onboard so they can fill out a custom Client Satisfaction Survey form - this will also be uploaded to the FIRE Online system when the flight is completed and the rest of the ticket is uploaded.

Invoices are generated after performing an export from FIRE directly into Quickbooks. Field hours reports are generated at the click of a button, and are accurate up to the day.

Cost:

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Scenario 3 : HVAC Repair Trucks

Situation:

The company does heating and ventilation service for commercial clients. Each of the twenty service techs is provided with their own truck, and is responsible to get the list of jobs from dispatch each morning, provide a daily summary of work to the client on-site, return the invoices to the office at the end of each day, and track all inventory used. Employees are also partially paid by by field hours, so a separate form is submitted by each employee at the end of the week.

Service techs could have to visit five or more sites a day, and it's causing a lot of trouble getting the right information to the tech before they leave to ensure they're prepared -- never mind the trouble caused by an emergency dispatch. Service techs don't often get the invoicing paperwork to the office quickly, and inventory tracking is more of a goal than a reality. The effort to re-enter 60+ invoices daily into the accounting system, plus the same number of inventory forms into another system is taking it's toll, and prone to errors even when legible and filled out correctly. Field hours forms are being filled out, but have also been time consuming for office staff to enter, have approved, and re-entered again into the Ceridian payroll system.

Solution:

FIRE Mobile implementation where field techs are given the option of an iPhone device. Service techs view all dispatches on their device -- they can review all details, inventory, directions, client contact details, and any dispatch changes are communicated to them instantly. The Service tech completes the remaining fields after opening the dispatch, selects the appropriate charges and inventory, then submits the completed ticket before driving offsite. A a client signature can also be captured on the touch screen of the iPhone and the client can immediately get an email of their bill as a PDF attachment.

Invoices are generated after performing an export from FIRE directly into Quickbooks. Field hours compensation reports are generated at the click of a button and accurate up to the day, assuming approval is completed. Inventory can be handled entirely within FIRE, or an export of depletions can be fed automatically into a third-party system, including any accounting system.

Cost:

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Scenario 4 : Glassware Sales Rep

Situation:

The company employs four glassware and tableware salespeople to visit restaurants and hotels around the city. Orders are sourced and distributed from a central warehouse, and commission is paid to each rep.

A great deal of time is being spent getting the paperwork for the orders into the central location and they are not always correctly filled. Clients are complaining about shipments being wrong and taking a long time, and pricing often incorrect. Also commission payments to the sales reps are painful to calculate and often have to be fixed in the subsequent payroll period.

Solution:

FIRE Mobile implementation where each salesperson places the order using an iPhone on-site with the customer. Pricing is based on the central price list, the form is simple and correctly filled out, and the order is routed through all approvals online and available to the central warehouse immediately. The client can also optionally receive a PDF backup via email instantly. Finally, the Sales Commission report is generated automatically by FIRE.

Cost:

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